Player support
Helios Drift
Tell us what happened.
If you are testing Helios Drift, or have a question about the game, email support@slateoakgames.com. Include the game name in the subject. You may receive an automatic acknowledgment; messages that need review are held for the studio.
Include the game title, version or build number, device and operating system, the steps that led to the problem, and any error message. If you attach a screenshot, check it for personal information first.
Please do not send passwords, payment details, or other sensitive personal information.
About Helios DriftProtect your progress
Keep your saved data. Do not delete the game, reset progress, or remove saves to troubleshoot a problem. Tell us what happened before taking those steps.
Development feedback
Let us know what you expected to happen and what happened instead. The title and game details may change during development.
Local progress and beta builds
Progress is stored on the current device. There is no studio cloud-save account or guaranteed recovery of deleted data. Updating a beta build is different from deleting it: keep the app and its data while asking for help. Include your version or build number, device and operating system, steps that led to the issue and the error message.
Game Center and ghost sharing
Use Ranks to open Apple Game Center. Genuine leaderboard sign-in, submissions and retries are still being verified for the beta; rankings and delivery are not guaranteed. Pending Daily scores expire with their UTC day. A shared ghost code contains gameplay information and game-world coordinates, not GPS location; choose its recipient carefully. Imported challenges are practice runs.
Purchases
Current development builds implement optional one-time App Store purchases: Full Horizon Pass, Founder's Overcharge Bundle and Founder's Cosmetic Pack. Availability depends on Apple setup and the distribution channel; these are not live store offers. Apple displays any available price before purchase. Purchase and restore behavior are still being verified. Restoring purchased access does not recover deleted local progress. For missing access, keep the app and its data and include your version and the message shown when contacting support; do not send payment-card details, passwords or verification codes.
Email replies and privacy
Include Helios Drift in your subject. Routine bug reports or feedback may receive a fixed automatic acknowledgment; sensitive-filter matches, attachments and cases needing judgment are held for review. Filters may miss sensitive information. Attachments are not automatically opened. No fix or response time is promised.
Cloudflare routes support email to Gmail and our studio M4 computer. Eligible raw subjects and message bodies may be processed by Claude, an Anthropic AI service, for triage and summaries. See the Helios Drift privacy policy for details and privacy requests.